Privacy Policy

1. Information we collect directly

We collect information you give us directly, including:

• Your name, company name, email address and phone number, when you book a call or contact us.
• Details you share on the call or during onboarding, such as your service area, the types of projects you quote, your pricing conventions, and the way your company writes to homeowners.

2. Information we process on behalf of clients

To follow up on quiet quotes, a client sends us information about the homeowners they quoted. This includes the homeowner’s name, phone number and email address, the project, the quote amount and the date it was sent. It also includes the text and email follow-ups we send, and any replies the homeowner writes back.

We process this information as a service provider acting on our client’s instructions, only to deliver the service to that client. We do not sell it, and we do not use it to market to those homeowners for ourselves or for any other client. The client’s own privacy policy governs its relationship with its customers.

The client is responsible for the accuracy and lawfulness of the quote list it gives us, as set out in our Terms & Conditions.

3. Text and email messaging

Follow-ups are sent in the client’s company name, through messaging, telephony and email providers. Message content and recipient contact details pass through those providers and, for text messages, through mobile carriers. Sending texts in the United States may also require registering the client’s business with carriers, which involves sharing the client’s business details with those providers.

If you received a message from a company that uses our service and want it to stop, reply STOP to a text or use the unsubscribe option in an email. You can also write to hello@accelientech.com and we will act on the request. Follow-up also stops once the homeowner replies.

4. Booking a call

Calls are scheduled through Calendly, which is embedded on our booking page. When you book, the details you enter are collected by Calendly under its own privacy policy and shared with us so we can hold the call.

5. Payment information

Our fees are paid through third-party payment processors. AccelienTech does not directly collect or store full card numbers, bank account credentials or other sensitive payment details. Those are held by the payment processor under its own privacy and security practices.

6. How we use information

We use the information we collect to respond to enquiries, set up and run the follow-up we deliver, report results to the client, communicate about the account, and improve our services.

7. Cookies, analytics and fonts

This website does not use advertising cookies or analytics tools. It loads the Outfit typeface from Google Fonts, and the booking page loads Calendly’s scheduling widget; both providers may receive your IP address and browser details when those resources load. If we add analytics in the future, this section will be updated to name the tool and what it collects.

8. Sharing of information

We do not sell client, visitor or homeowner information. We share information only with the service providers needed to deliver our services, including hosting, scheduling, messaging, telephony, email and payment providers, or where the law requires it.

9. Data retention

We keep client business information for as long as the service relationship is active, and for a reasonable period afterward for recordkeeping and legal purposes. Quote lists and message logs processed for a client are kept for as long as needed to run and report on the service, and are deleted or returned at the client’s request. You can ask us to delete your information by emailing hello@accelientech.com.

10. Cross-border data transfer

AccelienTech is based in Pakistan and our clients are based in the United States. Information described in this policy, including the homeowner information in section 2, is transferred to and processed in Pakistan and in the jurisdictions of our service providers.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

12. Contact

Questions about this policy can be sent to hello@accelientech.com.